Product Warranty
At Power Diesel Engines and Equipment Trading (PDEE), we stand behind the quality of every product we sell. Our comprehensive warranty program reflects our confidence in our products and our commitment to customer satisfaction.
We understand that reliability is crucial for your operations, which is why we offer warranties that provide genuine protection and peace of mind for your investment.
Standard Warranty Terms
Coverage Period
Our standard warranty provides coverage for 12 months from the date of purchase or 1,000 operating hours, whichever occurs first. Extended warranty options are available for selected product categories.
What's Covered
Our warranty covers defects in materials and workmanship under normal use and service conditions. This includes:
- Manufacturing defects
- Material failures
- Premature wear under normal operating conditions
- Components that fail to perform as specified
What's Not Covered
Our warranty does not cover damage resulting from:
- Improper installation or use
- Neglect or lack of proper maintenance
- Accidents or abuse
- Unauthorized modifications
- Normal wear and tear
- Environmental factors beyond our control
Warranty Benefits
- Protection against manufacturing defects
- Coverage for premature wear under normal operating conditions
- Support from our technical team for warranty concerns
- Simple and transparent claim process
- Peace of mind for your equipment investment
Warranty Claim Process
Contact Us
As soon as you encounter an issue, contact our customer service team to report the problem and initiate the warranty claim process.
Provide Information
Supply the required details, including purchase information, product details, and a description of the issue, along with supporting documentation like photos or videos.
Claim Assessment
Our technical team will assess the claim based on the information provided and may request additional details or inspection of the product.
Resolution
Once approved, we will provide the appropriate resolution, which may include repair, replacement, or refund, depending on the specific circumstances.
Extended Warranty Options
For additional protection and peace of mind, we offer extended warranty options for selected product categories. These extended warranties provide coverage beyond our standard warranty period, ensuring longer-term protection for your investment.
Extended warranty options can be purchased at the time of original product purchase or within 30 days of the purchase date. Contact our sales team for more information on available extended warranty options for your specific products.
Warranty Registration
To ensure smooth processing of any future warranty claims, we recommend registering your product warranty within 30 days of purchase. Registration can be completed online through our customer portal or by submitting the warranty registration card included with your product.
Our Warranty Commitment
Our warranty policy reflects our commitment to customer satisfaction and product quality. We strive to handle all warranty claims fairly, transparently, and efficiently, working with you to resolve any issues as quickly as possible to minimize disruption to your operations.